Privacy & Policy - NguyenPhongMetal

1. Data Collection and Usage

At Nguyen Phong Metal, we collect only the information necessary to process your inquiries, orders, and service requests. This may include your name, company details, email address, phone number, shipping information, and project specifications. All collected data is used exclusively for communication, quotation, manufacturing, and delivery purposes. We never sell, share, or rent your information to third parties without your consent.

2. Online Communication and Security

Our website and digital communication channels are secured using SSL encryption to protect sensitive information during transmission. Whether you are requesting a quotation, uploading project drawings, or confirming an order, your data is encrypted to maintain confidentiality and integrity.

3. Intellectual Property and Content Usage

All images, design concepts, technical drawings, and content displayed on our platforms are the intellectual property of Nguyen Phong Metal unless otherwise stated. Clients are welcome to use our shared materials for internal project references but are prohibited from unauthorized reproduction or commercial use without written permission.

4. International Compliance and Data Protection

As an exporter serving clients worldwide, we comply with international data protection regulations such as GDPR for European clients and other relevant privacy frameworks. Your personal and project information will be handled with strict security measures and only accessible to authorized personnel directly involved in your orders.

5. Policy Updates

We may update our privacy and online policies periodically to align with industry standards and evolving security practices. Any significant changes will be communicated promptly through our website or email notifications.

6. Customer Support Policy

Nguyen Phong Metal is committed to providing exceptional customer support before, during, and after every project.

Pre-Sales Assistance: Our team offers detailed consultations, provides technical specifications, and shares customized quotations to help clients make informed decisions.
Order and Production Updates: Clients receive regular updates throughout the design, fabrication, and shipping process, ensuring transparency and peace of mind.
After-Sales Support: We provide guidance on installation, maintenance, and care to ensure the longevity and performance of every product.
Multi-Channel Communication: Our support team is available via email, phone, or messaging platforms to respond promptly to any inquiries or concerns, regardless of time zone differences.

Our goal is to build long-term trust by ensuring every client experiences a smooth, professional, and supportive collaboration with Nguyen Phong Metal.